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First off, we want to thank each and every one of you for helping us grow. We are currently averaging a 90% return customer rate, which is practically unheard of in this industry. Each and every one of you played a part in making us London’s favourite cannabis dispensary and weed delivery service, and we appreciate you more than you know.
Unfortunately, with growth come growing pains. The fast growth rate has put a strain on our services, affecting our ability to adequately provide the level of service you have come to know and love. In order to continue performing at our best, the only solution is to expand our team. We absolutely refuse to increase the retail cost of our products, which leaves us with only one option…
By increasing our minimum order amount from $29.99 to $44.99, we can condense orders – this helps us to reduce trips, gas usage and cover a small portion of our courier costs.
Another decision we’ve made is to reduce our closing time from 9:00pm, Monday-Saturday, to 8:00pm. After reviewing statistics, we have found that the majority of you tend to make the majority of your purchases before 8pm. By closing an hour earlier, this would allow us to reasonably cut costs – savings we can pass on to you, the customer.
These changes will take effect on Monday, March 15th, 2021.
We know that this does affect some of you, and believe me – we weighed up all of our options before coming to this decision. However, we hope the added benefits outweigh the negatives – more cannabis savings, coupled with even faster delivery times.
Thanks again for all of the support you’ve given us thus far, and we hope you choose to continue making us your preferred choice for cannabis products in London, Ontario.
If you have any questions or concerns, please do not hestitate to contact us via our questions page.
Thank you for all of the support, we love you London!